Frequently Asked Questions
What is a customer portal?
A customer portal is the entry point into the Efficiency Navigator online rebate search system for customer energy efficiency rebate applications.
Why do I have to enroll in Efficiency Navigator to submit a rebate application?
We need your account information to validate your utility service and process your rebate application. We keep all of your information confidential. You can also apply using a manual application and email, fax, or mail your application to the program.
Can I apply for rebates on multiple accounts?
Yes. You can submit rebate applications for multiple accounts, provided this does not violate individual program policies and procedures.
Can you recommend a contractor/trade ally?
We do not recommend contractors to perform the equipment installations. The utility does not want to show favoritism. It is recommended that the customer research contractors and secure bids from several to compare the provided cost and service. We do however, provide a database of registered contractors with profiles, customer reviews and participation history. Utilize the "Find a Contractor" link at the top of the page to access registered contractors in your area.
Is my personal contact information and utility account number kept confidential?
Yes, the utility customer contact and account information is kept strictly confidential. Our agents are trained to ask permission from you to obtain this information confidentially.
Can you walk me through the on-line rebate process?
Yes, certainly. Please call 210-353-2728 for support on CPS Energy Residential Programs. For all other programs or inquiries call 855-752-7323 for support during regular business hours 8:00 a.m. – 5:00 p.m. CST, Monday through Friday.
How do I check the status of my rebate application?
Upon submission, you'll be able to check the status of your rebate by logging into Efficiency Navigator and clicking the "My" menu item at the top right, then selecting the "Rebates" option.
When will I receive my rebate check?
Rebate checks are mailed within six to eight weeks after we receive your rebate application and all proofs of purchase. If your Rebate Application is incomplete or selected for verification, processing time could take longer. Rebate Applications are processed on a first-come, first-served basis or until rebate incentive funds are depleted.